When you align with EPIC, you will quickly recognize and become familiar with the various teams and systems, which have been designed to support you throughout your portfolio’s lifetime.
Your first interactions will be with our Implementations Team, comprised of experts and specialists whose primary objective is to help you hit the ground ready!
During the Implementation, you will also be assigned a dedicated Account Manager (“AM”), who will be your champion at the highest levels within EPIC, as well as your partner in defining and executing your business strategies. Your Account Manager stays with you throughout the life of your portfolio.
Once launched, you will feel the presence and support of EPIC’s professional Client Services Team, which handles all day-to-day system, configuration and operational requests and which has the ability to escalate issues that require advanced technical support or guidance.
EPIC also offers you advanced, customized Training Services, which you may enlist when and as needed.
From the moment you reach out to EPIC and throughout your portfolio lifetime – we will prove to you every day, that our support foundation is unparalleled in the industry.
Click HERE for more information about our World Class Support Services.