EPIC’s Customized Training Services are available to all EPIC lenders. Training sessions can be highly targeted and focused, such as training on specific parts of the EPIC system or on specific products. Or they can be broad-scope training sessions designed for groups of staff, such as with new CSRs or Operational staff. In any case, EPIC will customize a training program to meet your needs.
We also offer a variety of training methods for you to choose from:
- On-site at EPIC’s home office in Fort Lauderdale, Florida. We will customize the training agenda based on your needs / desires, providing one or more trainers for at least one day. Your team travels to us.
- Our trainer(s) can come to you. Again – we customize the training agenda based your needs / desires. We provide one trainer for at least one day. You can have as many members of your staff involved in the training sessions as you wish.
- Remote Training. EPIC can provide hourly, remote training based on the topic(s) you request. We provide one trainer for at least one hour, but not more than three hours per session. Training session(s) take place via GoToMeeting, our chosen Web-Hosted Service. You may have as many members of your staff involved in the remote training sessions as you wish.
We ask that you work with your Account Manager to submit requests for specialized training. Training Fees are based on method, duration and number of trainers involved.