Rapid Response

Once you’ve made it through the Implementation and are ready to originate your first loans, we prepare you to launch. If you’re like most new lenders, you’re a little nervous and a lot anxious! With EPIC’s Post-Go-Live Rapid Response Program, we ease the pressure for you and your team. For the first two-weeks, post-go-live EPIC’s Implementations and Training Team CONTINUE to support you, meet with you and work out common technical and operational issues in REAL TIME – as they occur. We talk to you after hours every day to rehash the day’s events and determine if there are any gaps in training, internal processes and/or strategies. During this post launch period EPIC treats EVERY issue you encounter as if it were urgent – because we understand that to you it IS urgent! You can count on the EPIC Rapid Response program to effectively support you, your team and your portfolio launch.