At EPIC, Client Service begin with a deep understanding of the industry, as well as each of our lenders and the portfolios they operate. In additional to intense and ongoing training on the EPIC LMS and known operational standards, each Client Services Representative (CSR) receives specialized training and education related to the lending industry and its best practices. Each CSR is fully trained on EPIC’s system configurations, loan life cycle modules and the end to end loan management process. But equally important – each CSR fully understands the nuances of different portfolio strategies and management. As a result you receive so much more than software support. You have access to uncommon expertise and knowledge. Access to a team that can offer guidance when needed, provide answers, recommend solutions and take immediate actions on your behalf, as directed. You have a team of advocates. With EPIC Client Services, your success is our top priority!