Rapid Response Training
The moment you launch your new portfolio with EPIC, the two-week Rapid Response Support period begins. This is typically the period when most new lenders and their teams are the most anxious and the least confident, as it relates to operating the EPIC system, with its many moving parts. EPIC is extremely sensitive to this fact. To meet this challenge head-on we offer you our Post-Go-Live Rapid Response Program. With this program, you get “urgency” level response times from our Client Services Team AND immediate, targeted training on any operational element or functionality within the LMS that you need assistance with. We schedule a call with you for the end of each day – to rehash that day’s events. On the call, we will determine if there are any gaps in training, internal processes and/or strategies. If any are identified, we immediately tackle them, together…to put you and your team on the fast track to a successful lending portfolio.